Questions and answers
The questions people ask us most. Anything else, message us on WhatsApp.
How do I book?
Send a request on this site or message us on WhatsApp at +44 20 7946 0000. We'll offer you a time and confirm the price. We aim to reply within 2 hours during opening hours.
Can I book without WhatsApp?
Yes. On the Get a price page, fill in the form and press Book on our agenda. Your request goes straight to our team and we confirm by WhatsApp, phone or email.
Do I need a referral?
No referral is needed for most services. We send a short health questionnaire before your first appointment.
Can I ask a quick question online?
Yes. Press the chat button at the bottom of any page. It answers from our team's own information and never gives medical advice. Please don't share medical records or payment details in the chat.
Which areas do you cover for home visits?
We visit homes across the city and the surrounding districts. Tell us your area and we'll confirm.
Is this for emergencies?
No. For chest pain, breathing problems or a serious injury, call your emergency number now.
What should I bring?
Comfortable clothes, any reports or scans, and a list of medicines you take.
Who sees my notes?
Your notes are confidential and only your practitioners see them. You can ask for a copy at any time.
What is your cancellation policy?
Please give us at least 24 hours' notice. Late cancellations may be charged 50%. If something urgent comes up, talk to us and we'll work it out.
Can I claim on insurance?
We give you a receipt for every appointment. Check with your insurer whether they cover the treatment.
Still have a question?
Message us on WhatsApp and we'll get back to you as soon as we can.